The life of an average phone user can become difficult when he or she is having trouble with the phone service. The same can happen to a VoIP service user as well. Today, we are going to have a look at the common problems that are faced by the usual internet phone subscriber.
Faulty VoIP Equipment
A lot of VoIP phone users don’t realize that at times their own VoIP equipment or the IP phone that they are using is faulty. These users often struggle with the usage of their phone service. They always look at the fault at different places but hardly realize that the problem lies with their phone. There are two scenarios in which such a problem can occur.
The first instance is when you have switched from one internet phone service to the other. VoIP users who switch from one service to the other usually face these kinds of problems especially when they haven’t checked the compatibility. If a phone service welcomes you for using any VoIP equipment, this does not mean that it will be able to support all the different types of IP phones. Then, there are many service providers, which buy cheap VoIP phones from a specific vendor and brand it with their own name. In such situation, it would be better for you to switch to a more reliable phone service provider that provides some reliable equipment.
Slow internet connection
When we subscribe to a VoIP phone service, the first thing that we usually don’t care about is the internet connection that we will use for utilizing the phone service. Internet phone runs on the internet connection that you have. Internet phone’s quality of calls and smooth service depends a lot on the internet connection that we have. We usually don’t ask our VoIP provider, the type of internet connection, which would be sufficient enough to let us run our internet phone without any problem. This is one of the most important questions that we need to ask our internet phone service. Ask your VoIP provider at the time of subscription the bandwidth of the internet connection that would be sufficient enough to run a particular phone service. Often we use the same connection to simultaneously do a lot of other things as well. For example, you may be streaming videos, downloading content and at the same time making phone calls. This means you will need to have a lot faster internet connection than what is required to run the phone service comfortably otherwise you won’t be able to use it for many different purposes simultaneously.
Installation, Configuration and Setup Issues
Many internet phone services do not provide an easy to use interface for their service. Newbie VoIP subscribers that are given a difficult to understand service, usually struggle with it. The user manuals are not complete or are so much complicated that ordinary phone user is unable to understand. Another issue can be of sophistication in the equipment installation. This is other problem due to which a lot of new VoIP customers are unable to set their phone. Sadly, yet ironically, there is no way to determine in advance that the service that you are about to use, is complicated or easy to understand. However, a look at the customer reviews about a VoIP service before subscribing to it can be a somewhat revealing.
Router related problems
Routers themselves can be at times a complete fuss to deal with. Sometimes the customers may face the compatibility issues, which can be a very daunting task for the normal users to overcome. The only way to get help in such a case is to contact your VoIP service’s customer support to seek complete guidance on that. Sometimes the routers may be too difficult for an ordinary internet phone user to understand. This is another common problem faced by the usual phone users. In this case as well, you will need to seek guidance from the VoIP provider.
Customer Care & Technical Problems
A lot of times VoIP providers advertise that they help their customers whenever help is needed. However, this is far from reality in many cases. A lot of VoIP providers outsource their live chat support to countries that do not match the working time of the customers. This is one serious problem due to which customers are not able to get the support that they really want to have. The other issue can be the lack of technical staff at the end of the phone service provider. Many internet phone providers try to save their cost by hiring less trained staff. This staff is less knowledgeable and the customers have to suffer because of that. Customers are not able to get themselves the technical support and are often stuck into endless problems.