Good VS Average VoIP service

Have you ever wondered what differentiates various VoIP services out there? Today, we will be having a check on the different factors that separate these two types of internet phone services. Let us begin our comparison.

Quality and Reliability

Many internet phone users think that all VoIP services offer the same voice quality when it comes to making and receiving phone calls. This is nothing close to the truth in reality. There are many different types of VoIP services out there and there always exists more or less difference in terms of the quality of phone service offered. The main difference lies in the quality of the voice delivered to the end phone users. A new user who has just recently switched from telephone to internet phone will find every other internet phone service offering high voice quality but an expert VoIP user will easily be able to differentiate between the voice qualities of the various services. A good VoIP service will offer you very high voice quality that would not only be clear to listen to but also would be comfortable to get your message conveyed to the phone user at the other end. One other thing that counts a lot in determining the quality of a phone service is the reliability. Not every internet phone service offers reliable phone service. Like landline phone services, VoIP providers may also have issues with the service that they are offering to their customers. Therefore, never think that all internet phone services are trustworthy. This is one key characteristic that distinguishes an average VoIP from a premium one. There can be many issues that can trouble a VoIP customer that may include faulty IP phone, bandwidth issues, or numerous other VoIP related problems. A caring internet phone service will take care of all these problems in advance while an average one will not bother much about the problems that its subscribers are facing.

Competitive Call Rates

Call rates are a very important factor in any phone service. Most of the people that switch to internet phone make a shift in order to save more cost. Again, an average VoIP provider is not capable enough to offer market competitive calling rates to its subscribers. When we are talking about call rates, there is a trick which is played by the deceptive type of internet phone services. They tend to advertise very low call rates for the new customers to lure in, but in fact, they trap the customers and once the customers subscribe to a service, they come to know many hidden costs and charges that weren’t included in the advertisement. Few of the VoIP services out there take care of their own image and the level of trust their customers have in them. They make sure that all the rates are rightly quoted in ads and their service subscribers are charged accordingly. Hence, good VoIP services ensure that they remain transparent and accountable in front of their customers all the time.

Call Plans for Customers

The variety in call plans is something that often acts as eyewash for the VoIP subscribers. You will find number of different internet phone services out there that would be claiming to offer a wide range of call plans. However, if we look closely, we won’t find much difference between any of the different call plans that they are offering. Call plans are to be intelligently packaged in such a way that each one of them sufficiently addresses the calling needs of its particular customer base and is still affordable for that specific customer segment. An intelligent internet phone service knows what its customers really need and they design their call plans accordingly. Average VoIP service providers on contrary offer plans that are not meticulously planned to offer such comprehensive number of options to the service subscribers.

Features of The Service

When looking at different internet phone services, not all providers offer a full range of features to their customers. Good phone services offer advanced as well as free features within the call plans without any extra costs or just for nominal charges. This means that you will not be dearly charged for any of the good features that are packed within a call plan that you are opting for. On the other hand, when we look at average phone services, they only provide their subscribers with basic features and when you ask for any of the advanced features, they heavily charge you for that. So be aware, not all services offer you with features free of cost.

Technical Support & Customer Care

When we are subscribing to any internet phone provider, we are usually told that we will be provided nonstop support and we won’t have any kind of problem. This is not true in many cases. A lot of VoIP providers that claim to offer such services actually back away from their claims later on. Some of these internet phone services do not have a trained staff that would have the sufficient technical know how about the product. Customers of such a service are often annoyed because they find no one out there to help them in case of problems. Same is the case with customer care. We hear many VoIP services bragging about the customer support that they offer. However, there are many internet phone service providers that do not have a very concerned customer care. They just don’t listen or attend to their customers, which can also be very frustrating. Customer reviews are a good way to determine in advance the level of technical support and customer care that you should expect from a VoIP provider that you are about to choose.

Next time when you are thinking about choosing a VoIP service, remember these golden rules to abide by in order to get the maximum bang of the bucks that you invest into a phone service.

Comments

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  • Donald Reece

    Right now, there are so many providers in the market. I don’t think all of them are really interested in VoIP business. Majority of these VoIP providers were started just to make money. The owners of these providers has no interest in their clients but they are interested in profits and the whole policy revolves around money. 

  • Ralph Porter

    We can’t deny that. Many people have started their own VoIP business just because they came to know that there was profit in it. In practical they don’t know much about VoIP technology or business. They are deceiving clients with their glittering sites. 

  • Radhika

    This is a reality. I know so many providers who have made very attractive website. The website gives an impression as if it belongs to some large multinational corporation but in reality they are working from some garage. The standard of their service is revealed only after you sign up and have used the service. 

  • Alena Nicole

    I have experienced all that personally. About three years ago, I signed up with a VoIP service provider under the influence of an article that was published on a very popular voip review site. After sign up, I came to know their service was horrible. I had to get rid of that provider within two months. 

  • Karli Destini

    Actually, many people depend on the VoIP review sites but only a few of them are genuine voip reveiw sites. Majority of them takes money from the providers and publishes fake reviews. Some of these review sites are conducting fake surveys always. These surveys show a particular provider more popular than others. 

  • Kamal Rahi

    Well there are always good as well as bad people so don’t mind if you got a few fake voip review sites. Just keep in mind there are many good VoIP service review sites that are doing some genuine work and they are working very hard to keep their sites updated with the latest VoIP provider’s information. 

  • Joe Porter

    This is a fact. There are many genuine as well as face VoIP review websites. What I would say is that all the VoIP review websites are definitely not fake websites. This is why we should always consult more than one VoIP review website.